Payment Policy

Thank you for shopping with Orthovec. This Payment Policy explains the payment methods we accept, how your payment is processed, and important information regarding billing and security.

Accepted Payment Methods

We accept the following secure payment methods:

Debit & Credit Cards

  • Visa

  • Mastercard

  • American Express

  • Maestro

Digital Wallets & Online Payments

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed in GBP (£).

Payment Processing

Your payment will be charged immediately after checkout. Once the transaction is approved, you will receive an order confirmation email.

If your payment fails, the order will not be processed. You may attempt to complete the purchase using a different card or payment method.

Secure Checkout

We use industry-standard encryption and PCI-compliant payment gateways to ensure your information is protected.

Orthovec never stores your full payment details on our servers.

Billing Information Requirements

To prevent payment delays or verification issues, please make sure your billing information matches the details associated with your payment method.

Orders may be cancelled if inaccurate or fraudulent information is detected.

Currency

All prices displayed on our website are in British Pounds (GBP). Any bank conversion fees for international card issuers are the responsibility of the customer.

Taxes

All applicable taxes will be calculated and displayed at checkout.

Refunds & Returns

If you are eligible for a refund under our 30-Day Free Return Policy, funds will be returned to the original payment method.

Refund processing times:

  • Card Payments: 3–7 business days

  • PayPal & Digital Wallets: 1–3 business days

Fraud Prevention

To protect our customers, all transactions are monitored for fraudulent activity. Orthovec reserves the right to:

  • Request additional verification

  • Decline suspicious orders

  • Cancel transactions that fail security checks

Contact Us

For payment questions, billing issues, or refund-related inquiries, contact our customer support team.

Customer Service Hours: Monday–Friday: 9:00 AM – 5:00 PM (GMT)
Email: info@orthovec.shop
Phone: +44 7450 622488

Thank you for choosing Orthovec — your trusted source for reliable orthopaedic support.